Returns & Refunds policy

At Truebell India Marketing & Distribution Pvt. Ltd., we strive to ensure that every order reaches you in good condition and as expected.

1. Returns

Returns may be accepted in the following circumstances:

• The product received is damaged, defective or incorrect.
• The product received is materially different from the product ordered.
• The product is received in an unacceptable condition due to transit damage.

For hygiene, food safety and quality reasons, opened, used or consumed food, beverage and personal-care products generally cannot be returned, unless the product is defective or damaged.

2. Reporting an Issue

Customers should contact us as soon as possible after delivery, preferably within 48 hours, with the order number and clear photographs/videos of the product and packaging.

We will review the request and determine whether a replacement, refund or other resolution is appropriate.

3. Refunds

Where a refund is approved, the amount will generally be refunded to the original payment method. Processing times may vary depending on the payment provider or bank.

4. Non-Returnable Items

Products that have been opened, used, consumed, tampered with or damaged after delivery may not be eligible for return or refund.

5. Order Cancellation

Cancellation requests may be accepted before an order has been dispatched. Once an order has been shipped, cancellation may not be possible.

Truebell India reserves the right to assess each return or refund request on a case-by-case basis and to refuse requests that do not meet the applicable conditions.